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    • Got a quession?

      Call us: (888) 510-1941

     

    • Got a quession?

      Call us: (888) 510-1941

    FAQs

    Delivery & Shipping

    How long will it take to receive my order?
    We process orders as quickly as possible. Please allow a minimum of 1 - 2 business days for your order to process and ship. Once your order has shipped, delivery typically occurs 5 - 14 business days depending on your location.
    Can you ship to a PO Box?
    We do not deliver to PO Box since customers are required to sign a receipt on receiving the order. Kindly provide a residential or business order where your order can be delivered.
    How is delivery charged?
    We accept all major credit card and PayPal.
    When will my order be delivered - My tracking is showing not scanned and it has been a week?
    • You'll receive an initial confirmation email when your order has been submitted. Once your payment clears and dispatch information is available, you will receive another email to notify you when your order has been shipped with your tracking information.
    • Please allow a minimum of 48 hours for processing orders and to receive tracking number/ confirmation of order shipment.
    • As soon as a tracking number has been generated the item has already been shipped out. Please allow some time for the scanning and update. The item will leave our warehouse and hand over to your local postal service for final delivery. Tracking upload to the postal site may take some time.
    • If you choose to reject/refuse delivery there will be a $49 cancellation fee deducted from your refund to cover return shipping due to your refusal. This is non-negotiable. If your parcel is returned to us and you would like it re-shipped then a $20 re-shipping fee will be charged.

    Ordering

    Can I place an order over the phone?
    Yes you can! Give our friendly customer service team a call on 8885101941. You can email us at sales@heartechlabs.com. Rest assured our team will respond within 24-48 hours.
    Can you ship my order express?
    All orders are sent via the fastest shipping methods.
    What are the payment options?
    We accept all major credit card and PayPal.
    How much will it cost for the shipping?
    Heartech labs offer worldwide FREE shipping!

    Products

    Where does Heartechlabs Manufacture their products?
    All parts are manufactured in the US and assembled at our warehouse in Hong Kong.
    Does my health insurance cover this?
    No.

    Returns or Exchange

    What is your return policy?
    Customers have 45 days to try any device and return it. We strongly recommend you read the Return and Exchange Policy guidelines under HTL Terms and conditions.
    If you would like to exchange or return your HTL hearing device, you may refer to the Policy guidelines or call our customer support team at (888) 510-1941 and one of our awesome representatives will be happy help you. You may also email us at support@heartechlabs.com.
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