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    Terms and Conditions

    Heartech Returns and Exchanges | Warranty | Money Back Guarantee | Terms and Conditions

    By purchasing from Heartech Labs, you agree to the terms and conditions policy.

    When you purchase from Heartech LLC, above all else, we value you, our customer, and want to make your experience with our website the best online shopping experience possible. If something goes wrong with your product, you should always contact us and we will do whatever we can to help. Please read the terms and conditions below that fully outline your warranty rights, and remember, we love your feedback. If you are not happy, tell us so we can improve our services for you.

    We therefore recommend you read our Returns and Exchanges Policy prior to you making a purchase from online, so you are familiar with our policy on refunds, returns and repairs and your rights under the consumer Law.

    If you have any questions about our policies, please contact our customer team by calling (888) 510-1941, or by sending an email to sales@heartechlabs.com.

    Purchase Terms:
    By selecting an available option, completing the order form and paying the associated fee, You are making a purchase (“Purchase”). When a Customer makes a  purchase, the Customer agrees to abide by the terms of this Agreement and represent and warrant that You as the Customer (i) are at least 18 years of age, (ii) are legally able to enter into this Agreement with Heartech Labs, and (iii) understand that the hearing devices provided under this Agreement are not intended for use by anyone under age 18. If You as the Customer do not agree with the foregoing, You may not Purchase and hearing device(s) (“Device”) and all associated accessory parts and materials (collectively “Equipment”) to Us. This Agreement is deemed to be received by You as the Customer and is effective on the date on which You Purchase (“Effective Date”) and continues until terminated by either party.

    Delivery: 
    Your order will ship via DHL, USPS, FedEx, UPS, or other carriers. In most cases, your order will be delivered within fourteen (14) days. We are not responsible for delays in making delivery or failure to make delivery due to causes beyond our control including, but not limited to, acts of regulations of any governmental authority, fire, work stoppages or slowdowns, accident, flood, war, national emergency, courier delays, stock delays, transportation shortages or delays, and shortages of fuel or materials. 

    Refunds 
    Any item must be returned to Heartech Labs warehouse prior to any refund being processed. All returns must abide by the terms and conditions on this policy. Circumstances that void refunds for returns:

    • Product is returned without a RMA number.
    • Product is returned to an unauthorised address and not the return address supplied by Heartech Labs.
    • Product is not faulty. 


    There is typically a delay between the time your returned package is delivered by the carrier/scanned into our system and the time the contents are verified by our warehouse and your refund is processed. If all return instructions are followed and a refund is due, please expect up to four (4) weeks after your package is delivered to our warehouse to allow us time to receive, inspect, and verify your return and complete your refund request. In most cases, however, your refund will be processed in less time.

    All refunds are processed to the original payment method used at the time of purchase. 

    If you have not received your refund within the time frame mentioned above, please contact our customer service support team at  (888) 510-1941, or send an email to sales@heartechlabs.com,

    and we will resolve your query as quickly as possible. 

    Customer Service Advice
    Heartech Hearing Devices are not designed to restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. These devices are not recommended for people with severe hearing loss. 

    In most cases, the infrequent use of a hearing device does not permit a user to attain full benefit from it. 

    The use of a hearing device is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lip reading. 

    Do not attempt to use a hearing device in a method not instructed within the accompanying manual. 

    Heartech hearing devices are not suitable for use by anyone under age 18.

    Keep hearing devices out of reach of infants, children, and pets as it may cause a choking or ingestion hazard. 

    As with all medical issues, please consult a physician prior to use or if you have any questions. Individual results will vary. 

    All Heartech Labs CIC devices come with different sized ear buds that can be changed to suit individuals, fitting can vary and are subject to each individual. 

    Cancellations and Return To Sender
    All sales are final. We don't accept cancellation requests for change of mind. Once an order has been processed we cannot cancel or change any items or details as orders are immediately automatically processed to our warehouse. 

    If you have a question about your order please call our customer service team immediately at (888) 510-1941, or send an email to sales@heartechlabs.com.

    If you refuse the package or it is Return to Sender (RTS), this action will incur a cancellation fee of $49 USD (flat rate) and will be deducted from your refund amount. Your refund will be processed soon after we receive the items back from the courier at our warehouse. Please note that this can take up to four (4) weeks after your package is delivered to our warehouse to allow us time to receive, inspect, and verify your return and complete your refund. 

    Money Back Guarantee Overview
    Heartech Labs recommends a trial period of 21 days. This trial period is recommended because medical studies show that your brain requires about three weeks to adjust your hearing sense to new hearing . Returns and Exchanges can be initiated within 45 days of your purchase in order to qualify for our money back guarantee. 

    In taking up this special offer, you have agreed to the following terms and conditions:

    • Your request to return is submitted within 45 days of purchase date.
    • You must provide (a copy of) RMA number. 
    • Returned Product(s) must be in good physical condition (not physically broken or damaged) and perfectly clean. All accessories originally included with your purchase must be included with your return, original packaging, user manuals, Inserts and other printed documents.
    • You must provide us a photo of the item received.
    • Purchase is returned and received at the return address provided to you within 45 days of purchase date. Any (shipping) costs for the purchase or return will be incurred at the customer's expense. Heartech Labs will not refund any shipping costs.
    • Any products damaged as a result of external factors, e.g. due to bad handling by the customer, are not covered by this return policy.
    • Heartech Labs reserves the right to unilaterally amend, suspend, or terminate this policy, or, in the event of policy abuse, exclude customers from its application.

    Money Back Guarantee Exclusions
    The following reasons are not applicable to the Money Back Guarantee offer;

    • Change of mind
    • Items don't suit your needs. Clear and complete product information is posted online. These devices are not intended to cure, fix hearing problems.  
    • Shipping delays. Please note that Heartech Labs is not responsible for shipment delays due to unforeseen and uncontrollable circumstances. Stock arrival date is advised on the product page or email communication. Also, Heartech Labs does not charge shipping fees. 

    Money Back Guarantee Additional terms and conditions:

    1. Shipping and handling charges, packaging wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
    2. All returns must be submitted via our Returns Centre, if approved, you will be provided the return instructions. The customer is responsible for and must pay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Heartech Labs warehouse.
    3.  If you return Product to Heartech Labs (a) without a Return Merchandise Authorization (RMA) from Heartech Labs or/and (b) without all parts and accessories originally included with your purchase, Heartech Labs retains the right to either refuse acceptance of such return or charge you a restocking fee of 20% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

    Limited Manufacturing Warranty
    1 year starting from the date of purchase, or if you have purchased the extended warranty then it is active from date of purchase. 

    Heartech Labs warrants to the original purchaser that your Heartech hearing device (the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase. If such a defect arises and a return merchandise authorization request via our Returns Centre is received by Heartech Labs within the applicable Warranty Period, Heartech Labs will, at its option and to the extent permitted by law, either 

    (A) repair the Product at no charge, using new or reconditioned replacement parts or 
    (B) replace the Product with a New or reconditioned product. 

    In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.

    If the Heartech Labs Hearing Devices product does not operate as warranted above, the customer's sole remedy shall be, at Heartech Labs option, repair or replacement. The foregoing warranties and remedies are exclusive and are in lieu of all other warranties, expressed or implied, either in fact or by operation of law, statutory or otherwise, including warranties of merchantability and fitness for a particular purpose. Heartech Labs neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale, maintenance or use of Heartech Labs products.

    Heartech Labs shall not be liable under this warranty if its testing and examination discloses that the alleged defect in the product does not exist or was caused by customer's or any third person's misuse, neglect or testing, unauthorized attempts to repair or modify, or any other cause beyond the range of the intended use, or by accident, fire, lightning, or other hazard.

    Limited Warranty Advice
    Do not wear hearing devices while sleeping, participating in vigorous exercise, showering/bathing, washing your hair, swimming or engaging in any other activity during which hearing devices may get wet.  It is recommended that you do not wear hearing devices during any activity that calls for the use of hearing protection. Due to the radio frequency interference caused by digital cell phones, you may not be able to use any hearing devices with a mobile phone. If, while wearing Device, you experience buzzing or other noises when using your cell phone, we recommend that you refrain from using hearing devices with a mobile phone or other devices that emit radio waves. Avoid using hair care products while wearing hearing devices.  Keep hearing devices away from moisture, humidity, dust, direct sunlight and extreme heat. When not in use keep them in their case.

    Extended Limited Warranty 
    HearTech Labs offer Extended Warranty Plans at time of purchase. 

    Products are warranted against original defects in materials and workmanship for the period of the extended warranty from the date of purchase. Please retain your proof of purchase. We provide a one-off replacement of your product. You are also entitled to have the goods repaired or replaced if the goods failed due to manufacturing faults within the extended warranty period.  

    Limited Warranty Exclusions and Limitations
    See below warranty exclusions, Terms of Service for details of your rights with respect to use of the Product and related services.

    Warranty does not cover the below, and we shall not be liable for costs, damages or repairs incurred as a result of, due to, or from:

    • Careless operation or handling, misuse, abuse and/or lack of maintenance.
    • Use of parts, batteries and accessories other than those produced or recommended.
    • External sources such as weather, water damage, electrical outages or power surges.
    • Repairs or alterations carried out by unauthorised parties or agents.
    • Normal wear and tear.
    • Repairs or alterations carried out by unauthorized parties or agents.
    • Lost or stolen products
    • Consumables (such as batteries), or cases, charging docs, screw drivers, accessories, even if packaged or sold with the Product or embedded in the Product. 

    Heartech Manufacturing Warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Heartech Labs, nor does it apply to any cosmetic damage such as scratches and dents, nor does it apply if  the warranty period has expired. 

    Any implied warranties relating to your tool, including but not limited to the warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. This limitation is not allowed by some States and so this limitation may not apply to you.

    Your remedy for breach of this warranty is limited to the warranty service described below. We will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your product.  This limited warranty is not transferable.


     To qualify for Manufacturing Warranty, all the following conditions must be met:

    1. A Return Merchandise Authorization (RMA) must be requested within the One Year Limited Manufacturing period. Click here to start the return process and request a Return Merchandise Authorization (RMA).

    2. You must return the Factory defective Product to Heartech Labs warehouse before the One Year Limited Manufacturing Warranty ends or within extended warranty period. Returned Product(s) must be in good physical condition (not physically broken or damaged) and perfectly clean. All accessories originally included with your purchase must be included with your return.

    3. The Return Merchandise Authorization (RMA) must be included along with your returned product.

    Limited Warranty Additional terms and conditions:

    1. Shipping and handling charges, packaging fees, and taxes paid (such as state, customs, or VAT) are not refundable.

    2. All returns must be submitted via our Returns Centre, if approved, you will be provided the return instructions. The customer is responsible for and must pay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Heartech Labs warehouse.

    3.  If you return Product to Heartech Labs (a) without a Return Merchandise Authorization (RMA) from Heartech Labs or/and (b) without all parts and accessories originally included with your purchase, Heartech Labs retains the right to either refuse acceptance of such return or charge you a restocking fee of 20% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.





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